27 - 30 August, 2018
Ramada Singapore At Zhongshan Park, Singapore

Conference Day 2

8:00 am - 9:00 am Morning Refreshment and Registration

9:00 am - 9:10 am Opening Remarks from Chairperson

People, Workplace & Change Management

9:10 am - 9:40 am Leveraging on analytics and AI technologies to drive workforce and business insights

Alexis Saussinan, Global Head of Organisation Development and People Analytics,Merck Group
  • Utilising machine learning and predictive analytics to generate valuable business and organisational insights
  • Designing a clear strategy and roadmap for effective digital transformation
  • Managing change and navigating stakeholder challenges in the journey towards AI adoption

Alexis Saussinan

Global Head of Organisation Development and People Analytics
Merck Group

9:40 am - 10:10 am Reshaping organisations, operations and the definition of work with the influence of AI

Peter Andrew, Senior Director, Workplace Strategies, Asia,CBRE
  • Distinguishing core skills essential to the future AI-powered workforce
  • Embracing the concept of “co-working” in the rapidly changing workplace
  • Defining the next generation of “high diversity, high performance” workplaces 

Peter Andrew

Senior Director, Workplace Strategies, Asia

10:10 am - 11:00 am Change Management Panel | Humanising AI – Capitalising on “Bots” and “Brains” to maximise business outcomes in the era of AI

Dr Ravinder Singh Sachdev, Deputy Chief Medical Information Officer,Tan Tock Seng Hospital
Facilitating the adoption of different AI technologies across an organisation’s blueprint requires concerted effort from all stakeholders. This includes the management, different business and support functions, as well as external parties. However when it comes to disruptive technologies like AI, It is never easy to manage the expectations and overcome change resistance from different stakeholders. What do organisations need to have in place to manage different stakeholders involved in AI adoption? How can organisations ensure that they have the necessary talent and resources to kick-start their AI journey?
  • Driving a culture of continuous innovation to attain employee buy-in for AI applications
  • Changing the company’s DNA and managing stakeholder expectations for sustainable AI adoption
  • Finding the right talent, capabilities and skillsets to facilitate the organisation’s AI adoption journey
  • Encouraging cross-functional collaborations to advance enterprise-wide adoption of AI technologies

Dr Ravinder Singh Sachdev

Deputy Chief Medical Information Officer
Tan Tock Seng Hospital

10:40 am - 11:10 am Morning Break

How has AI revolutionised different industries? How can different industries benefit from the application of AI technologies? What industry-specific actions do you need to take to drive a feasible and sustainable enterprise-AI journey?
Specially designed to maximise interaction with focus on different industries and their respective AI use-cases, each Industry Spotlight will be led by an industry leader. This 1-hour session is the most effective way for you to engage with industry peers and early adopters and have solution-oriented discussions on industry-focused, enterprise-AI adoption.

Brainstorm! Industry Spotlight

Spotlight A

11:30 am - 12:30 pm Banking, Financial Services & Insurance
Uttam Jaggu, Vice President, Head of Smart Automation-Central Functions,Société Générale

Uttam Jaggu

Vice President, Head of Smart Automation-Central Functions
Société Générale

Spotlight B

11:30 am - 12:30 pm Healthcare & Pharmaceuticals

Spotlight C

11:30 am - 12:30 pm Logistics & Supply Chain

Spotlight D

11:30 am - 12:30 pm Retail & Consumer Goods

Spotlight E

11:30 am - 12:30 pm Other Industries

Early Adopters: Kick-Start Your Artificial Intelligence Journey

12:30 pm - 1:30 pm Networking Lunch

1:30 pm - 2:10 pm Defining workable AI business outcomes to set a strong foundation in the enterprise-AI adoption journey

K Kulbhushan, Global Head, Operations Strategy and Excellence,Sun Pharma
Finding the right balance between maximising output and minimising costs has always been of utmost importance to Sun Pharma’s operations and one of their strategies is through their AI-powered Intelligent Planning System. This allows them to understand the behaviour of machines through real-time analysis, and also set quality parameters to ensure 100% product quality in the manufacturing of their pharmaceutical drugs. In this session, uncover how Sun Pharma has accurately defined a workable AI business strategy through proper planning, analysis and cross-functional collaboration.
  • Identifying the right problem set to guide the business’s AI strategy
  • Aligning the end-goal of your AI project with organisational objectives to attain stakeholders’ buy-in
  • Identifying essential infrastructure, data and skillsets for AI projects
  • Navigating change management challenges and implementation for sustainable usage and outcomes

K Kulbhushan

Global Head, Operations Strategy and Excellence
Sun Pharma

2:10 pm - 2:50 pm Piloting your AI project – What you need to know and how to get started

Dr Dirk de Korne, Deputy Director, Medical Innovation & Care Transformation,KK Women's & Children's Hospital
Today’s hospitals are rich and complex socio-technical environments where technology and human actions are closely interwoven and patient’s health outcomes are co-dependent on the success of this interaction. Moreover, it is increasingly recognised that the patient journey takes mostly place outside of the hospital. As medical and nursing care becomes more technology-dependent, many fear that sensors, robotics, digitalisation, machine learning and artificial intelligence will take the humanity out of health care. Do we need to worry? In this session, we explore various pilot projects on how KK Women’s & Children’s Hospital used “high tech” to perform repetitive and redundant activities while enabling nursing and medical staff to focus on “high touch”. Examples of these pilot projects include smart health video consultation, pregnancy chatbots, and real-time notifications for hand hygiene performance.
  • Building your AI business case and obtaining stakeholders’ buy-in for your AI project
  • Overcoming common AI project implementation pitfalls
  • Identifying the infrastructural support, data and skillsets critical to the success of an AI project
  • Setting clear benchmarks, KPIs for project evaluation 

Dr Dirk de Korne

Deputy Director, Medical Innovation & Care Transformation
KK Women's & Children's Hospital

2:50 pm - 3:20 pm Afternoon Break

The Next Stage: Getting Automation to Scale with Artificial Intelligence

3:20 pm - 4:00 pm Creating synergies between different generations of “Intelligent Automation” to drive AI scalability

Uttam Jaggu, Vice President, Head of Smart Automation-Central Functions,Société Générale
  • Understanding the “Intelligent Automation” journey with RPA, cognitive technologies, chatbots and AI
  • Maximising business value through each “Intelligent Automation” process
  • Developing effective and critical interactions between each process and technology for optimal value

Uttam Jaggu

Vice President, Head of Smart Automation-Central Functions
Société Générale

4:00 pm - 4:40 pm The next steps for enterprise-AI: Up-Skilling and Up-Scaling

  • Scaling the use of AI technologies across functions, businesses and industries
  • Reviewing the next stages of AI – Can AI be fully integrated into businesses?
  • Evaluating the feasibility of setting up an AI Centre of Excellence (CoE)
  • 5 years down the road – Artificial Intelligence? Applied Artificial Intelligence? Artificial General Intelligence?

4:40 pm - 4:40 pm Closing Remarks from Chairperson & End of Conference