27 - 30 August, 2018
Ramada Singapore At Zhongshan Park, Singapore

Post-Conference Workshops

9:00 am - 12:00 pm Revolutionising the Data and Analytics World with Artificial Intelligence

K Kulbhushan, Global Head, Operations Strategy and Excellence,Sun Pharma
Information is key – but actionable information and insights are gold mines in the business world of digital disruptions. With different AI technologies at play, data analytics is now a game changer. How can organisations leverage on different AI technologies to obtain even more critical, and most importantly actionable, information? In this hands-on session, you will:
  • Understand how to properly define the necessary data-set for the effective collection of data
  • Find out what is next after data mining
  • Learn how to effectively and efficiently translate data and information into valuable insights
  • Gain first-hand insights on successful case studies about AI and data analytics 

K Kulbhushan

Global Head, Operations Strategy and Excellence
Sun Pharma

1:00 pm - 4:00 pm Driving the New Age of Customer Experience with Artificial Intelligence

As organisations move to incorporate customer centricity at the core of business operations, it is imperative to understand how disruptive technology like AI will revolutionise customer experience at every touch point. Different AI technologies allow organisations to collect customer data accurately and efficiently, translate data into actionable insights, provide efficient and standardised service, deliver personalised offerings and can even keep the customer engaged throughout the entire customer journey. In this interactive session, you will:
  • Understand how different AI technologies will disrupt the traditional customer experience model
  • Gain an overview of the customer journey and touch-points – and identify critical processes to implement different AI technologies
  • Review successful cases studies on AI use-cases that have revolutionised customer experience
  • Integrate different AI technologies (e.g. chatbots, machine learning) into your omni-channel performance