Casey Penney

Head of Digital – Beauty, APAC
Johnson & Johnson

1:30 PM How to: Utilise chatbots for enhanced customer experience – a Clean&Clear case study

  • Insights to Action – Propelling discrete consumer concerns into a participatory engagement platform
  • Powering up with partnerships to create robust technographic experiences for Gen-Z & Post-Millennials
  • Enacting internal change management to get a global MNC to embrace new AI frontiers