Conference Day 1 - 5 December 2017

8:00 AM - 9:00 AM Morning Refreshment and Registration

9:00 AM - 9:10 AM Opening Remarks from Chairperson


9:10 AM - 9:40 AM Opening Keynote | How to: Successfully leverage RPA & AI as strategic tools to scale up your business

This session will provide you with an A-Z approach for you to understand RPA & AI, what they are and what they are not, and exactly how RPA & AI can help you drive business growth and business scalability.
  • Analysing key trends, emerging technologies and the current outlook of RPA & AI
  • Understanding the link between RPA & AI – RPA before AI or RPA with AI?
  • Accelerating your strategies to maximise the benefits of RPA & AI

This plenary session is held together with the 2nd annual Robotic Process Automation Asia Summit.

  • Evaluating existing processes to determine where RPA & AI fits in your organisational blueprint
  • Going beyond just ROI and showcasing how it is crucial for business competitive advantage sustainability
  • Building in-house capabilities vs. Engaging external vendors – Choosing the service delivery model that best fits your organisational needs and processes
  • Future-proofing your business – Leveraging on RPA & AI to build market leadership

This plenary session is held together with the 2nd annual Robotic Process Automation Asia Summit.

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Céline Heissat Le Cotonnec

Chief Data & Innovation Officer
AXA Singapore
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Lawrence Wee

Chief Data Scientist
Zuellig Pharma
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Ramesh Narayanaswamy

Group Chief Information & Operations Officer
CIMB
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Ritesh Sarda

Chief Information Officer
Sunlife Financial Hong Kong

10:30 AM - 10:50 AM Speed Networking Session

10:50 AM - 11:20 AM Morning Break

11:20 AM - 12:00 PM Technology 101 | How to: Understand the ABCs of AI before you embark on your AI journey

Wilson Ang, Director, Intelligent Computing Lab, Info-communications Media Development Authority of Singapore (IMDA)
  • Breaking down the principles and science of AI to get a clear overview of what AI is and what it is not
  • Demonstrating practical use-cases of AI to understand its industry-wide applications
  • Drawing the roadmap of AI and exploring future opportunities for industries
  • Moving beyond 5 years – What will the technology landscape look like?

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Wilson Ang

Director, Intelligent Computing Lab
Info-communications Media Development Authority of Singapore (IMDA)

12:00 PM - 12:40 PM How to: Effectively disrupt your business to embrace the cognitive abilities of AI for continued growth

James Hewitt, Strategy Leader, Asia, IBM Watson Talent
  • Focusing on mind-set shift as the most fundamental step of any AI implementation journey
  • Harnessing evidence-based people management and decision making to organically scale your business
  • Understanding how you can use cognitive tools to effectively disrupt your business

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James Hewitt

Strategy Leader, Asia
IBM Watson Talent

12:40 PM - 1:40 PM Networking Lunch

1:40 PM - 2:20 PM How to: Build your AI business case and demonstrate ROI for your AI projects

Dr Stephen Chan, Head, Department of Knowledge and Innovation, Woodlands Health Campus
  • Defining the use-case of your AI project accurately to set the stage for success
  • Examining cost-savings initiatives and growth opportunities with AI
  • Obtaining stakeholders’ buy-in for your AI project
  • Overcoming common AI project pitfalls

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Dr Stephen Chan

Head, Department of Knowledge and Innovation
Woodlands Health Campus

2:20 PM - 3:00 PM Fireside Chat | How to: Bridge the gap between data and insights with business transformation and outcomes

Ratikant Sahu, Executive Director, Group Technology & Operations, UOB
  • Understanding what’s next after data mining and data collection – What do you do with the data?
  • Turning data and insights into actionable outcomes for business value
  • Integrating AI with other forms of technology for actionable outcomes

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Ratikant Sahu

Executive Director, Group Technology & Operations
UOB

3:00 PM - 3:30 PM Afternoon Break

3:30 PM - 5:00 PM The Industry Spotlight

AI has significant impact on businesses and can be adopted in various industries. From planning to execution, there is no easy way to guide the AI implementation process. There is no “one size fits all” because every AI project differs, but there is much to learn from real-world use-cases so that you know what to expect when you embark on your own AI journey. This Industry Spotlight will bring together 3 end-users from different industries to share with you their AI journey – how it all began, and where they are at now.

3:30 PM - 3:50 PM How to: Improve productivity by implementing AI-powered chatbots to tackle 80% generic questions

Leonardo Koesmanto, Executive Director & Head of Digital Banking, DBS Bank Indonesia
DBS is starting on their digital banking journey, and efficient customer service is critical for digital banking success. Starting August 2017, DBS Indonesia will be using AI and chatbots at their call centres as the first-line of contact. This presentation outlines the AI implementation process – from planning to execution.
  • Providing standardised and responsive customer service to improve customer service
  • Allowing chatbots to handle generic queries – where 80% of them are similar, and redeploying employees to tackle more complex service activities
  • Increasing productivity and efficiency by effectively managing an AI-integrated workforce

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Leonardo Koesmanto

Executive Director & Head of Digital Banking
DBS Bank Indonesia

3:50 PM - 4:10 PM How to: Boost patient outcomes and aim for 100% transitional care success through AI capabilities

Dr Ravinder Singh Sachdev, Deputy Chief Medical Information Officer, Tan Tock Seng Hospital
From confidential patient information to difficulties in accessing medical records, implementing AI in the healthcare industry is a tricky one. In this presentation, we will be brought along Tan Tock Seng Hospital’s journey in implementing AI within their Transitional Care Unit.
  • Providing better care and support by using AI and predictive analytics to forecast the probability of patients being at risk of re-admission upon the first few weeks of discharge
  • Enhancing hospital operations and efficiency with AI
  • Imagining the future of healthcare – Transforming transitional care with technology and innovation

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Dr Ravinder Singh Sachdev

Deputy Chief Medical Information Officer
Tan Tock Seng Hospital

4:10 PM - 4:30 PM How to: Reduce operational costs by including AI-driven predictive analytics in the operational strategy

Dezhan Pi, Head of Innovation, DB Schenker
As part of a labour and capital intensive industry, there is an extensive opportunity for DB Schenker to leverage on the cognitive abilities of AI to bring their operations to the next level. This presentation showcases DB Schenker’s AI journey from January 2017, and highlights the importance of setting measurable indicators for performance evaluation.
  • Designing the AI business case according to specific goals and outcomes
  • Improving productivity levels and reducing operational costs with AI applications
  • Collecting feedback and evaluating project outcomes to allow for continual improvements

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Dezhan Pi

Head of Innovation
DB Schenker

4:30 PM - 5:00 PM “Lessons Learnt” Panel Discussion | How to: Bring AI to the next level – What is the one thing you would do differently?

Leonardo Koesmanto, Executive Director & Head of Digital Banking, DBS Bank Indonesia Dr Ravinder Singh Sachdev, Deputy Chief Medical Information Officer, Tan Tock Seng Hospital Dezhan Pi, Head of Innovation, DB Schenker
Following the 3 case studies, our presenters will participate on this 30-minute panel, and will focus on lessons learnt from their AI journey. This is your chance to get all your “AI Implementation” questions answered.
  • Reviewing lessons learnt from existing AI projects
  • Evaluating project risks involved, and how we can overcome them
  • The hottest issue – How can we accelerate AI implementation in a sustainable manner?
  • Scaling AI up – Capitalising on the cognitive competencies of AI for enterprise-wide adoption

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Leonardo Koesmanto

Executive Director & Head of Digital Banking
DBS Bank Indonesia
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Dr Ravinder Singh Sachdev

Deputy Chief Medical Information Officer
Tan Tock Seng Hospital
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Dezhan Pi

Head of Innovation
DB Schenker

5:00 PM - 5:10 PM Closing Remarks from Chairperson

5:10 PM - 5:10 PM End of Conference Day 1