Conference Day 2 - 6 December 2017

8:00 AM - 9:00 AM Morning Refreshment and Registration

9:00 AM - 9:10 AM Opening Remarks from Chairperson

9:10 AM - 9:40 AM How to: Successfully integrate “Humans” and “Technology” to maximise business outcomes in the era of AI

Shameek Kundu, Chief Data Officer, Global Head Data, Technology Strategy and Innovation, Standard Chartered Bank
  • Understanding the role of human beings in an AI-enabled workplace
  • Re-engineering processes and workflows to complement AI applications
  • Getting the best out of both worlds – Focusing “Technology” on labour-intensive, mundane activities and re-deploying “Human” resources to take on more complex, strategic activities
  • Future-proofing your workforce – Fostering a culture of innovation, agility and flexibility to be prepared for future disruptions

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Shameek Kundu

Chief Data Officer, Global Head Data, Technology Strategy and Innovation
Standard Chartered Bank

9:40 AM - 10:10 AM How to: Accelerate the adoption of enterprise-wide AI by putting the “Human” front-and-centre

Shekhar Chhajer, Chief Information Officer, South East Asia, Daimler AG
  • Shaping the future of mobility by nurturing trust between mind and machine
  • Establishing “Human Intelligence” control over machines and technology through proper training, frameworks and (re)defined systems
  • Demonstrating how AI can only be useful when properly leveraged by Humans

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Shekhar Chhajer

Chief Information Officer, South East Asia
Daimler AG
  • Recognising how AI will transform the workforce, and how your organisation can harness it to enhance performance and improve productivity
  • Communicating the true objectives and value of AI, and alleviating associated concerns to encourage employee adoption of AI
  • Transforming your business model to one where integration between “Humans and Technology” flourishes
  • Training employees to work better with AI applications

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Dr Dirk de Korne

Deputy Director, Medical Innovation & Care Transformation
KK Women's & Children's Hospital
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Pang Mei Yee

Vice President, Innovation, Solutions Delivery & Service Management
DHL
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Vihang Shah

Head, Information Technology
Electrolux Asia Pacific

10:50 AM - 11:20 AM Morning Break

11:20 AM - 1:00 PM Interactive Roundtable Discussions

Get your top 3 questions about AI answered through our “How To” interactive discussions. These strategic “How To” discussions will allow you to be better prepared for AI adoption and provide you with key takeaways to better plan, implement and execute AI initiatives.
Delegates will get the opportunity to select two topics, each led by an expert for a 40 minutes discussion. Discussion groups are deliberately kept small size of 10 people to ensure that all delegates get the opportunity to ask their most pressing questions, thereby guaranteeing a perfectly tailored experience.

11:20 AM - 1:00 PM Roundtable A | How to: Begin defining your AI strategy

Claus Nehmzow, Head, Digital Innovation Organisation, APAC, BP
  • Understanding what AI is, and what it is not
  • Determining where AI fits in your organisational blueprint
  • Identifying essential infrastructure, data and skillsets for AI projects

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Claus Nehmzow

Head, Digital Innovation Organisation, APAC
BP

11:20 AM - 1:00 PM Roundtable B | How to: Develop an AI business case that justifies ROI

Azuhar Mohammed, Director, IT, Sanofi
  • Outlining what you need to develop your AI business case
  • Getting stakeholders on-board with your AI project
  • Overcoming common AI project pitfalls

Azuhar Mohammed

Director, IT
Sanofi

11:20 AM - 1:00 PM Roundtable C | How to: Conceptualise your AI game-plan in 5 steps

Ramesh Narayanaswamy, Group Chief Information & Operations Officer, CIMB
  • A step-by-step guide to developing your AI strategy
  • Avoiding pitfalls with AI implementation
  • Setting clear benchmarks, frameworks and indicators for project evaluation

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Ramesh Narayanaswamy

Group Chief Information & Operations Officer
CIMB

11:20 AM - 1:00 PM Roundtable D | How to: Leverage AI across different industries

Wilson Ang, Director, Intelligent Computing Lab, Info-communications Media Development Authority of Singapore (IMDA)
  • Exploring the technical possibilities of applying AI across sectors
  • Applying lessons learnt from one AI use-case to another
  • How can we avoid common pitfalls and leverage successful outcomes?

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Wilson Ang

Director, Intelligent Computing Lab
Info-communications Media Development Authority of Singapore (IMDA)

11:20 AM - 1:00 PM Roundtable E | How to: Effectively manage your AI-integrated workforce

Dr Dirk de Korne, Deputy Director, Medical Innovation & Care Transformation, KK Women's & Children's Hospital
  • Training employees to fully utilise AI capabilities
  • Fostering “Human” and “Technology” collaboration by setting strategic job scopes
  • Overcoming employee’s resistance to AI adoption

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Dr Dirk de Korne

Deputy Director, Medical Innovation & Care Transformation
KK Women's & Children's Hospital

11:20 AM - 1:00 PM Roundtable F | Efficiently extract and translate data for AI applications

Rakesh Padmanabhan, Head of Technology - Workflow & Automation Services, ANZ
  • Getting the right data for the right AI outcomes
  • Identifying missing data and structuring the data collection process in an effective manner
  • Ensuring the availability of clean, good and quality data

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Rakesh Padmanabhan

Head of Technology - Workflow & Automation Services
ANZ

1:00 PM - 2:00 PM Networking Lunch

2:00 PM - 2:30 PM How to: Use AI applications to drive business growth and improve customer service – A pricing algorithms and claims processing case study

Céline Heissat Le Cotonnec, Chief Data & Innovation Officer, AXA Singapore
  • Leveraging on AI capabilities to efficiently process claims and allow for improved service levels
  • Using Machine Learning and predictive analytics to optimise pricing and drive growth
  • Predicting “losses” through AI applications to make more informed recommendations

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Céline Heissat Le Cotonnec

Chief Data & Innovation Officer
AXA Singapore

2:30 PM - 3:00 PM How to: Utilise chatbots for enhanced customer experience – a Clean&Clear case study

Richa Goswami, Chief Digital Officer, APAC, Johnson & Johnson

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Richa Goswami

Chief Digital Officer, APAC
Johnson & Johnson

3:00 PM - 3:30 PM Afternoon Break

3:30 PM - 4:00 PM How to: Benefit from real-time analytics and AI for decision optimisation to drive business growth

Rakesh Padmanabhan, Head of Technology - Workflow & Automation Services, ANZ
  • Real-time feedback, real-time actions – How can you leverage on this to make smart decisions?
  • Enhancing your cognitive analytics platform to support real-time feedback
  • Tracking and analysing data real-time to make smart, agile decisions

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Rakesh Padmanabhan

Head of Technology - Workflow & Automation Services
ANZ

4:00 PM - 4:30 PM How to: Leverage on Machine Learning and predictive analytics to achieve operational efficiency

Roy Goh, Director, Analytics, Service Delivery and Management, Merck, Sharp & Dohme
  • Making use of Machine Learning to turn legacy data into actionable insights for business growth
  • Improving efficiency and productivity and reducing operational costs with Machine Learning
  • Understanding patterns and generating predictive models to make proactive decisions
  • How can you effectively utilise predictive analytics to “solve the problem before it becomes a problem”?

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Roy Goh

Director, Analytics, Service Delivery and Management
Merck, Sharp & Dohme

4:30 PM - 5:00 PM How to: Better understand customers’ behaviour to drive business growth through Machine Learning

Vivek Nair, Head of Analytics, South East Asia, Visa
  • Using Machine Learning applications and sophisticated analytics to micro-segment customer groups
  • Monitoring customers’ behaviour, profiles and patterns to discover actionable insights
  • Providing more personalised and tailored customer service to different customer segment groups
  • How can we leverage on Machine Learning to “lose less customers”?

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Vivek Nair

Head of Analytics, South East Asia
Visa

5:00 PM - 5:10 PM Closing Remarks from Chairperson

5:10 PM - 5:10 PM End of Conference