Conference Day 2 - 6 December 2017

8:00 AM - 9:00 AM Morning Refreshment and Registration


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Roy Goh

Director, Analytics, Service Delivery and Management
Merck, Sharp & Dohme

9:10 AM - 9:50 AM How to: Successfully integrate “Humans” and “Technology” to maximise business outcomes in the era of AI

Shameek Kundu, Chief Data Officer, Global Head Data, Technology Strategy and Innovation, Standard Chartered Bank
  • Understanding the role of human beings in an AI-enabled workplace
  • Re-engineering processes and workflows to complement AI applications
  • Getting the best out of both worlds – Focusing “Technology” on labour-intensive, mundane activities and re-deploying “Human” resources to take on more complex, strategic activities
  • Future-proofing your workforce – Fostering a culture of innovation, agility and flexibility to be prepared for future disruptions

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Shameek Kundu

Chief Data Officer, Global Head Data, Technology Strategy and Innovation
Standard Chartered Bank
  • Recognising how AI will transform the workforce, and how your organisation can harness it to enhance performance and improve productivity
  • Communicating the true objectives and value of AI, and alleviating associated concerns to encourage employee adoption of AI
  • Transforming your business model to one where integration between “Humans and Technology” flourishes
  • Training employees to work better with AI applications

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Dr Dirk de Korne

Deputy Director, Medical Innovation & Care Transformation
KK Women's & Children's Hospital
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Pang Mei Yee

Vice President, Innovation, Solutions Delivery & Service Management
DHL
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James Hewitt

Strategy Leader Watson Talent, Asia
IBM Watson Talent

10:40 AM - 11:10 AM Morning Break

11:10 AM - 11:50 AM How to: Effectively embrace AI – “What got you Here, Won't Get You There”

James Hewitt, Strategy Leader Watson Talent, Asia, IBM Watson Talent
AI and RPA will accelerate digitisation. Organisations that adapt and adopt most effectively will be the winners of this digital age. But what do you need to survive in this new world? In this presentation we'll share some recent IBM internal research and discover:
  • What are the characteristics of a High-Performing Digital Leader?
  • Leveraging cognitive tools to drive a digital People transformation
  • Managing Man and Machine – how do you give a robot a performance review?

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James Hewitt

Strategy Leader Watson Talent, Asia
IBM Watson Talent

11:50 AM - 12:30 PM How to: Utilise chatbots for enhanced customer experience – a Clean&Clear case study

Casey Penney, Head of Digital – Beauty, APAC, Johnson & Johnson
  • Insights to Action – Propelling discrete consumer concerns into a participatory engagement platform
  • Powering up with partnerships to create robust technographic experiences for Gen-Z & Post-Millennials
  • Enacting internal change management to get a global MNC to embrace new AI frontiers

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Casey Penney

Head of Digital – Beauty, APAC
Johnson & Johnson

12:30 PM - 1:30 PM Networking Lunch

Get your top 3 questions about AI answered through our “How To” interactive discussions. These strategic “How To” discussions will allow you to be better prepared for AI adoption and provide you with key takeaways to better plan, implement and execute AI initiatives.
 
Delegates will get the opportunity to select two topics, each led by an expert for a 40 minutes discussion. Discussion groups are deliberately kept small size of 10 people to ensure that all delegates get the opportunity to ask their most pressing questions, thereby guaranteeing a perfectly tailored experience.

Interactive Roundtable Discussions

1:30 PM - 3:00 PM Roundtable A | How to: Begin defining your AI strategy

Claus Nehmzow, Head, Digital Innovation Organisation, APAC, BP
  • Understanding what AI is, and what it is not
  • Determining where AI fits in your organisational blueprint
  • Identifying essential infrastructure, data and skillsets for AI projects

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Claus Nehmzow

Head, Digital Innovation Organisation, APAC
BP

1:30 PM - 3:00 PM Roundtable B | How to: Leverage AI across different industries

Wilson Ang, Director, Intelligent Computing Lab, Info-communications Media Development Authority of Singapore (IMDA)
  • Exploring the technical possibilities of applying AI across sectors
  • Applying lessons learnt from one AI use-case to another
  • How can we avoid common pitfalls and leverage successful outcomes?

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Wilson Ang

Director, Intelligent Computing Lab
Info-communications Media Development Authority of Singapore (IMDA)

1:30 PM - 3:00 PM Roundtable C | How to: Develop an AI business case that justifies ROI

Azuhar Mohammed, Head of Global Solution Center – Expertise & Innovation, Sanofi
  • Outlining what you need to develop your AI business case
  • Getting stakeholders on-board with your AI project
  • Overcoming common AI project pitfalls

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Azuhar Mohammed

Head of Global Solution Center – Expertise & Innovation
Sanofi

3:00 PM - 3:30 PM Afternoon Break

3:30 PM - 4:10 PM How to: Leverage on Machine Learning and predictive analytics to achieve operational efficiency

Roy Goh, Director, Analytics, Service Delivery and Management, Merck, Sharp & Dohme
  • Making use of Machine Learning to turn legacy data into actionable insights for business growth
  • Improving efficiency and productivity and reducing operational costs with Machine Learning
  • Understanding patterns and generating predictive models to make proactive decisions
  • How can you effectively utilise predictive analytics to “solve the problem before it becomes a problem”?

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Roy Goh

Director, Analytics, Service Delivery and Management
Merck, Sharp & Dohme

4:10 PM - 4:50 PM How to: Better understand customers’ behaviour to drive business growth through Machine Learning

Vivek Nair, Head of Analytics, South East Asia, Visa
  • Using Machine Learning applications and sophisticated analytics to micro-segment customer groups
  • Monitoring customers’ behaviour, profiles and patterns to discover actionable insights
  • Providing more personalised and tailored customer service to different customer segment groups
  • How can we leverage on Machine Learning to “lose less customers”?

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Vivek Nair

Head of Analytics, South East Asia
Visa

4:50 PM - 5:00 PM Closing Remarks from Chairperson and End of Conference

Roy Goh, Director, Analytics, Service Delivery and Management, Merck, Sharp & Dohme

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Roy Goh

Director, Analytics, Service Delivery and Management
Merck, Sharp & Dohme